Customer Service Policy & Summary of Services

The staff of the CVCBD are all dedicated to providing the highest quality and consistency of services to residents. Our Customer Services policy is found here:

A detailed description of the services that the Charles Village Community Benefits District is providing in FY 2018 (July 1, 2017 through June 30, 2018) is found in CVCBD Program Services Mix FY 2018 July 2017 . The following is a summary:

Sweep residential sidewalks and gutters at least twice weekly; sweep ‘business area sidewalks and gutters at least three times a week

Service over 100 CVCBD trash cans (green w/ black top) 365 days a year

Remove bulk trash from alleys once weekly (Except cloth covered items, construction material, tires, paint, hazardous materials, and electronics)

Pick up large litter from the alleys, storm drains, & tree wells

Assist residents with seasonal activities such as the removal of fall leaves and crab grass

Sanitation Staff

Sanitation Staff

Respond to sanitation and safety service requests from residents

Provide Safety Patrols at targeted times and locations

Provide security cameras at targeted locations

Provide assistance to victims of crime

Provide Rat Abatement services throughout the District

Publish materials on sanitation and safety issues via our website, and email blasts such as the weekly Crime Alert

Support the Safety Advisory Council, the Mayor’s spring and fall cleanups and National Night Out Against Crime

Participate in community activities such as Neighborhood Walkers on Patrol

Fall leaf removal campaign 2012

Fall leaf removal



Neighborhood Walkers on Patrol

Neighborhood Walkers on Patrol